GENERAL TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY
(Applicable as of June 1st, 2017)
Preamble
The website and mobile application are the property of the company INEA in their entirety, along with all related rights. Any reproduction, full or partial, is systematically subject to the authorization of the owners. However, hypertext links to the website are authorized without specific requests.
1. Acceptance of the terms
The client acknowledges having read, at the time of placing the order, the specific terms of sale set out on this screen and expressly declares to accept them without reservation.
These general terms and conditions of sale govern the contractual relationship between the company ADDICT AUTO and its client, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over all other conditions appearing in any other document, except prior, express, and written derogation.
2. Products
The photographs of the products are selected by Addict Auto in order to describe them as accurately as possible. However, considering possible visual changes to packaging (colors, logo, shape...) made by manufacturers, minor variations may be observed. Almost all the products offered to its clients by the company INEA are available in our warehouse.
3. Order
Automatic recording systems are considered as proof of the nature, content, and date of the order. The Addict Auto team confirms acceptance of the order to the client at the email address provided. The sale shall be concluded only upon order confirmation. INEA reserves the right to cancel any order from a client with whom there is a dispute relating to payment of a previous order. The information provided by the buyer when placing the order is binding on them: in the event of an error in the wording of the recipient’s details, the seller shall not be held responsible for any inability to deliver the product.
4. Delivery
After confirmation of the order, the company undertakes to deliver to its carrier all the references ordered by the buyer within a maximum period of 48 working hours (except in the case of payment by bank transfer, in which case Addict Auto will wait until the funds have been received before proceeding with shipment). The carrier, under contract with the company INEA, undertakes to deliver the order to the buyer’s address provided by the company.
The overall delivery time varies depending on the chosen solution:
- Chronopost (home or pickup point): in mainland France; delivery the next day before 1 p.m. for all orders placed the previous day before 2 p.m. (Monday to Thursday).
- For shipments to Chronopost pickup points, your parcel will be kept for a limited period:
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- 14 days at a post office and Chronopost agency
- 8 days at a Pickup relay
- 3 days at a Pickup station (locker).
- If you do not collect your parcel within the allotted time, the return of the parcel as well as the new shipment will be charged to you.
- So Colissimo mainland France: 48h/72h working days
- So Colissimo Belgium: 4 working days
- So Colissimo overseas territories: 7 working days
Furthermore, for deliveries outside mainland France, the client undertakes to pay all taxes due on the importation of products, customs duties, value-added tax, and all other taxes due under the laws of the country receiving the order. All orders placed on the online store of the company INEA are intended for the personal use of the clients. Clients or recipients of products are prohibited from any partial or total resale of the products.
Delivery will be carried out by La Poste using the So Colissimo service (without signature) for all clients residing in mainland France.
Deliveries to countries within the EEC are made by La Poste via Colissimo Suivi Europe and, for orders placed outside the EEC, deliveries are made by international postal services.
In the case of apparent defects, the buyer benefits from the right of return under the conditions provided in this document. Always check your parcel upon arrival to make any necessary claims with Addict Auto in the event of missing items or damage. So that Addict Auto can open a claim with the carrier, the recipient must provide a photo of the damaged parcel, its contents, and its shipping label.
For availability reasons, an order may be delivered to the customer in several installments. The customer will then be charged for only one delivery. If the customer wishes to have two delivery locations, they must place two orders, with the corresponding delivery charges.
In the event of non-compliance with delivery timeframes, the consumer may request the cancellation of their order if the goods are not delivered within the expected time, and consequently, benefit from a refund of their order.
According to Article L216-2 of the Consumer Code, in the event of a professional’s failure to deliver the goods or provide the service by the date or at the end of the period provided for in the first paragraph of Article L. 216-1 or, failing that, no later than thirty days after the conclusion of the contract, the consumer may cancel the contract by registered letter with acknowledgment of receipt or by a written document on another durable medium, if, after having instructed the professional under the same conditions to deliver or provide the service within an additional reasonable period, the professional has still not fulfilled their obligation within that time.
The contract is considered terminated upon receipt by the professional of the letter or written notice informing them of this termination, unless the professional has performed in the meantime.
The consumer may immediately terminate the contract when the professional refuses to deliver the goods or provide the service, or when they fail to fulfill their obligation to deliver the goods or provide the service by the date or at the end of the period provided for in the first paragraph of Article L. 216-1, and when this date or period constitutes an essential condition of the contract for the consumer. This essential condition arises from the circumstances surrounding the conclusion of the contract or from an express request made by the consumer before the contract was concluded.
When the contract is terminated under the conditions set out in Article L. 216-2, the professional shall reimburse the consumer for all sums paid, at the latest within fourteen days following the date on which the contract was cancelled.
5. Withdrawal
The consumer has 14 days (from the date of receipt of the items) to make a withdrawal request. In the event of an exchange or refund, the consumer shall return or hand over the goods at their own expense to the professional or to a person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw in accordance with Article L. 221-21, unless the professional proposes to collect the goods themselves.
The new item in its original packaging (without tape marks), accompanied by any accessories, manuals, and documentation so that it is suitable for resale at the following address:
ADDICT AUTO
21 Saint Mathieu Street
78550 HOUDAN
Addict Auto is also available by email (contact@addictauto.com) or by phone (06 61 65 78 81) to assist the buyer with their withdrawal process.
In the event of exercising the right of withdrawal, the company INEA is required to reimburse the customer for all sums paid, including the shipping costs charged at the time of dispatch of the order, within 14 days. The refund will be made using the same payment method used by the consumer for the initial transaction, unless the consumer expressly agrees to another payment method and provided that the refund does not incur any fees for the consumer. The professional is not required to reimburse additional costs if the consumer expressly chose a more expensive delivery method than the standard delivery method offered by the professional. Addict Auto may defer the refund until the goods are recovered or until the consumer has provided proof of shipment of said goods, with the retained date being that of the earliest of these events.
6. Price
The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed including all taxes and including VAT for mainland France and EU countries. This price includes the product price, handling, packaging and product storage fees, transport costs, and setup costs.
7. Payment
The price invoiced to the customer is the price indicated on the order confirmation sent by the company INEA.
The order amount is payable in full on the day of the order.
Payment is made by bank card bearing the CB logo, by Paypal or by bank transfer.
Online, MONETICO Payment allows you to pay via the CIC bank server in a secure environment.
You are redirected to the CIC servers, your payment is made directly in a secure environment without passing through the store server. Your bank card number is known only by the CIC. The order validated by the customer will be considered effective only when the relevant banking payment centers have given their approval. In the event of a refusal by said centers, the order will automatically be cancelled and the customer notified by email. Furthermore, the company INEA reserves the right to refuse any order from a customer with whom a dispute is in progress.
The company INEA will never store in its database information relating to its customers’ bank cards or other banking details.
8. Complaints
For any complaint, the buyer may contact Addict Auto at the following contact details:
By post or on site (by appointment after prior call): ADDICT AUTO, 21 rue Saint Mathieu 78550 HOUDAN
By phone 06 61 65 78 81 or 06 33 93 60 55
By email: contact@addictauto.com
9. Disputes
This contract is subject to French law.
INEA delivers a product in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. INEA is also responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when these have been assumed by the contract or carried out under its responsibility in accordance with Article L217-4 of the Consumer Code. INEA is liable for the warranty due to hidden defects in the goods sold which make them unfit for the use for which they are intended, or which so diminish this use that the buyer would not have acquired them, or would have paid a lower price, had they been aware, in accordance with Article 1641 of the Civil Code.
INEA cannot be held responsible for damages of any kind, whether material, immaterial, or bodily, that could result from misuse of the marketed products. The same applies to possible modifications of the products resulting from the manufacturers. The liability of the company INEA will, in any case, be limited to the order amount and cannot be questioned for simple errors or omissions that could have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in applying this contract, the buyer may, before any legal action, seek an amicable solution with INEA by written complaint. If no solution is found, the consumer may then contact one of the following professionals:
- a professional association of the sector
- a consumer association
- a mediator: In case of dissatisfaction and as a second recourse, you may contact the Consumer Mediator at the following address: https://www.cm2c.net
- or any other advisor of their choice
Complaints or disputes will always be received with attentive goodwill, good faith being always presumed for those who take the trouble to explain their situations. In case of dispute, the client will first contact the company INEA to obtain an amicable solution.
Failing this, the consumer may refer, either to one of the territorially competent jurisdictions under the Code of Civil Procedure, or to the jurisdiction of the place where they lived at the time of conclusion of the contract or the occurrence of the harmful event.
10. Warranty
The liability of the company INEA is systematically limited to the value of the product concerned at its date of sale. If the producer cannot be identified, the seller, lessor, except for the financial lessor or the lessor treated as a financial lessor, or any other professional supplier, is responsible for the product safety defect under the same conditions as the producer, unless they designate their own supplier or producer within three months from the date the victim’s claim was notified. The supplier’s recourse against the producer follows the same rules as the claim made by the direct victim of the defect. However, they must act within one year following the date of their being summoned in accordance with Article 1245-6 of the Civil Code.
If the buyer brings the matter before the courts, they must do so within 24 months from the discovery of the hidden defect (art.1648 of the Civil Code).
When acting under the legal guarantee of conformity, the consumer:
-benefits from a two-year period from the delivery of the good to take action;
-may choose between the repair or replacement of the good, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
-is exempt from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
Furthermore, the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
Finally, the consumer may decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code and, in this case, may choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
You can contact Customer Service, Monday to Friday (excluding holidays) at 0661657881 or by email: contact@addictauto.com (response within 48/72 hours).
11. Legal information GDPR
The entry of personal information collected for the purposes of distance selling via the website or applications is mandatory, this information being essential for processing and delivering orders, issuing invoices and warranty contracts. Failure to provide information will result in the order not being validated. In accordance with the “Data Protection Act”, the processing of personal information relating to customers has been declared to the National Commission for Information Technology and Liberties (CNIL). The customer has (Article 34 of the law of January 6, 1978) the right to access, modify, correct, and delete data concerning them, which they may exercise with INEA. Furthermore, the company undertakes not to disclose, free of charge or for consideration, its customers’ contact information to any third party.
12. Privacy policy
The Addict Auto - Detailing mobile application does not request any unnecessary access from its users (no real-time location, no access to photos or videos, no access to contacts, no access to the microphone or cameras, no access to the calendar, no access to the call log, no access to SMS or messages, no access to files, no access to audio, no access to body sensors, no access to nearby devices).
The Addict Auto - Detailing mobile application requests authorization and consent for notifications, allowing users to stay informed about news and promotions...
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WITHDRAWAL FORM FOR DISTANCE SELLING
Please complete and return this form only if you wish to withdraw from the contract.
To the attention of Addict Auto, 21 rue Saint Mathieu 78550 HOUDAN (contact@addictauto.com) :
I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good(s) (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of notification of this form on paper): […]
Date:
(*) Cross out unnecessary mention.
